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(818) 772-1900

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(818) 772-1900

DEALER LOCATOR

Frequently Asked Questions

 

Order/Shipping Questions

  1. How much will shipping cost?
  2. Where do you ship? Do you ship outside of the United States?
  3. Do you ship to P.O. Boxes or Military APO/FPO addresses?
  4. How do I track my order?
  5. How long will it take to receive my order?
  6. My order shows as delivered, but I have not received it. What should I do?
  7. What are the shipping charges for returning an order?
  8. Will I have to sign for my package?
  9. Will you let me know when my item ships?
  10. What carriers do you use to ship?
  11. My item was damaged in shipping. What do I do?
  12. Why would my item be shipped via Freight?
  13. May I ship an order to an address that is different than my billing address?
  14. Will all of my items arrive at the same time?
  15. Do you offer expedited shipping options?

1. How much will shipping cost?

Cyron.com and CyronMotor.com are proud to offer FREE STANDARD GROUND SHIPPING within the 48 contiguous United States on orders over $75. Other orders pay a flat fee of $4.95.

2. Where do you ship? Do you ship outside of the United States?

We ship to all 50 states and most international destinations. 

3. Do you ship to P.O. Boxes or Military APO/FPO addresses?

Yes, by USPS only.

4. How do I track my order?

Immediately after your order is placed, you will receive a receipt for your order via email. When your order leaves our warehouse you will be notified via email that your order has shipped and you will receive a tracking number.

5. How long will it take to receive my order?

Regular stock items typically leave our warehouse in 1-2 business days (Monday through Friday, not including Holidays). Please allow additional 1-5 business days for transit time.

6. My order shows as delivered, but I have not received it. What should I do?

If you have your tracking number, please contact the parcel carrier we used to ship your order. Using your tracking number, verify with the carrier when/where the package was dropped off as drivers will often leave packages with neighbors, behind fences, etc. It is more effective if contact is made by you since the driver and you can discuss what exact location at the delivery address the package has been left. If you are unsuccessful  please contact Customer.Support@cyron.com so we can assist further.

7. What are the shipping charges for returning an order?

If your order was shipped incorrectly (wrong item, missing part of your order, etc.) we will assume all associated shipping costs. If you simply want to return an item then shipping charges will vary depending on the shipping method that you select. All costs related to return an item that was not shipped with an error will be incurred by the customer. If you have any questions please contact Customer.Support@cyron.com.

8. Will I have to sign for my package?

Most carriers will need you to sign for the package if it is shipped by air services. USPS 1st Class does not need it.

9. Will you let me know if my item has shipped?

Immediately after your order is placed you will receive a receipt for your order via email that will state your expected shipping time frame. Then when your order leaves our warehouse, you will be notified via email that your order has shipped and will receive a tracking number. 

10. What carriers do you use to ship?

Typically all of our standard ground shipping & freight shipping is done by USPS or FedEx.  

11. My item was damaged in shipping, what do I do?

We always recommend carefully inspecting your order upon arrival. If damage has occurred during shipping please contact us immediately at customer.support@cyron.com. Be ready to provide pictures of the damaged box (important) and damaged products. 

12. Why would my item be shipped using Freight?

All standard ground carriers have limits on the size/weight of parcels they will accept. If the parcel exceeds that size/weight then we must ship the item Freight.

13. May I ship an order to an address that is different than my billing address?

Yes, when you are on the checkout page you will be prompted to enter/select both, a billing address and a shipping address. Please note that some credit card companies will decline charges for online orders that have a different billing and shipping address. 

14. Will all of my items arrive at the same time?

Yes. 99% of the times we rather ship the order complete and in as few boxes as possible.

17. Do you offer expedited shipping options?

Yes! 



Warranty Requests

Warranty process is simple. All requests must be started by completing the form located in Support - Return page of the website. It will be done quickly and effortlessly. 
 
Our goal is to provide the best service possible, particularly when our product for some reason have failed you. Please let us prove to you that we can earn your trust for life.


Troubleshooting Questions

  1. I upgraded to LED and now turn signals are flashing fast 
  2. Headlight installed but the small LED arrays (Daytime Running Lights, DRL) do not turn on   
  3. How can I align the headlight so I do not blind other drivers and get the best performance?
  4. Is it legal to turn my rear turn signal lights from amber to other colors?
  5. My remote does not turn on my engine lights

1. I upgraded to LED and now turn signals are flashing fast

I - - - -     


2. Headlight installed but the small LED arrays (Daytime Running Lights, DRL) do not turn on

DRL lights, if so provided with your integrated lights, need a connection other than your main headlight harness.

3. How can I align the headlight so I do not blind other drivers and get the best performance? 

DRL are the small array of LEDs on top and bottom of the 7" lights. It is powered by a separate lead (normally red wire) aside from the main plug of the integrated headlight. It is an optional hook up. Connect it to vehicle/motorcycle's DRL wire if it is so equipped. If you are using the Harley adapter (Cyron# ABIGC2A) DRL wire can be connected to the spade plug of the adapter. DRL can also be connected to the low beam (white) wire. As a final alternative DRL can be connected via an accessory switch to +12VDC and make it operate manually or as a accent light. Current draw for DRL is less than 0.5A.  


4. Wifi system is not stable, looses connection

The main issues with stability of wifi controllers are proximity to the signal and power loss at the controller. Items to check:
1. Is you signal ALWAYS strong in the location where the controller is. Interruption in signal even for a moment can knock off the controller from the network.
2. Make sure the controller has stable power. If it is controlled by an external on/off switch, the switch must be on when the wifi timer (if any) is set to turn on
3. Make sure other nearby RF devices do not interfere with the controller.

Contact techsupport@cyron.com if issue remains unresolved.

 

Product Questions

Vehicle Fitment Chart

You can find the fitment guide at this link:

https://www.cyronmotor.com/Fitment_Cyron_MOTORCYCLE.htm

Installation Questions

Please contact our technical support team regarding your specific installation question: techsupport@cyron.com

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